Privacy policy

1. Information we collect

- Your name, email address, phone number, and postal address.

- Professional background including your CV, career goals, and any relevant documents or information you provide during coaching.

- Payment and transaction information (processed securely via third-party providers such as PayPal).

2. How we use your information

- To provide coaching services and communicate with you effectively.

- To manage bookings, payments, and service delivery.

- To improve our services and monitor client outcomes (anonymised data only).

- To comply with legal and regulatory obligations.

3. Lawful basis for processing

- We process your data on the basis of contract (to provide services you have requested), consent (for optional communications), and legal obligations (e.g. record-keeping).

4. How we store your data

- Your information is securely stored using encrypted systems and access is restricted to authorised personnel.

- We retain your data only as long as necessary for the purposes for which it was collected, or as required by law.

5. Sharing your data

- We do not sell or share your personal data with third parties unless required by law or with your explicit consent.

- Third-party providers (such as PayPal) may process your data when providing payment or communication services. These providers are contractually bound to comply with data protection legislation.

6. Your rights

You have the right to:

- Access the personal data we hold about you.

- Request correction or deletion of your data.

- Object to or restrict our processing of your data.

- Withdraw your consent (where applicable).

- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your rights have been violated.

7. Cookies and website tracking

- Our website uses cookies for functionality and performance purposes.

- You may opt out of optional cookies through your browser settings.

8. Changes to this policy

- We may update this policy from time to time. Any changes will be posted on our website with the revision date.

9. Contact us

- For any questions about this policy or your data rights, contact us at hello@suzydale.co.uk